The Water Delivery Company receives the same query time and time again and in reaction to that we’ll use these notes to give some easy guidelines to the more commonly asked questions. A fundamental problem facing somebody who has just taken delivery of their first cooler is ‘The Drip Tray is Full - How Do I Empty It?’.gradually the drip reservoir of the water coolers will flow over and if you don’t drain it then you’ll end up with water on the floor - damaging a laminate or wooden floor or easily damaging a carpet - so keeping on top of the water drip tray is essential. Another problem that can arise from not emptying the drip tray is the accumulation up of bacteria and algae - the drip tray looks unsightlyand unsanitary. To begin - take off any grill which may sit on top of your drip reservoir. Many water coolers have this and they are there just to support the cup as you pour water. These will always simply clip out so a little firm pressure will remove the grill. Having removed the grill you’ll be able to get a firmer grip on the drip reservoir itself. Again using firm pressure pull the drip tray towards you it unclips easily. Empty out any water into a sink or bucket. Give the inside of the drip reservoir a wipe with a soft cloth and you may like to use a little gentle cleaning fluid or detergent at this stage just to completely disinfect the drip tray and optimise its hygiene level. Once the dripreservoir is clean you can simply clip it back into its home using firm pressure. You’ll sense the snap as it clips back into home. Lastly replace the grill if the tray has one and you’re all done!